Return & Exchanges

Returns & Exchanges

At GALILEON, we want you to be satisfied with your purchase. If for any reason you are not fully satisfied, please review our return and exchange policy below.

Return Eligibility

To be eligible for a return or exchange, all of the following conditions must be met:

Return or exchange requests must be submitted within 14 days of delivery
Items must be unused, unworn, unwashed, and in original condition
All original tags, labels, and packaging must be intact
Items showing signs of wear, damage, or alteration will not be accepted

Non-Returnable Items

The following items are not eligible for return or exchange:

Final sale or clearance items
Gift cards
Items marked as non-returnable on the product page
Items returned without prior authorization

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:

📧 support@aurorisequilibar.com

Please include the following information:

Order number
Item(s) you wish to return or exchange
Reason for return or exchange

Our customer support team will review your request and provide further instructions if approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method, as GALILEON is not responsible for lost return shipments

Exchanges

Exchanges are subject to product availability
If the requested exchange item is unavailable, a refund will be issued instead
Additional shipping fees may apply for exchanges

Refunds

Once your return is received and inspected, you will be notified of the approval status
Approved refunds will be issued to the original payment method
Refund processing may take 5–10 business days, depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos so we can assist you promptly.

Important Notes

Original shipping fees are non-refundable
Unauthorized returns may be refused or returned to sender
GALILEON reserves the right to update or modify this policy at any time